All products purchased via this website:- https://www.originalglory.co.uk are sold by Original Glory Limited of 29 St John’s Street, Devizes Wiltshire SN10 1BN.

DO YOU MIX PAINT?

We are licensed producers of Farrow & Ball paint and can mix any colour and finish in-store. When we make your colour to order with in-can tinting, we use the exact blend of high-quality ingredients you’d find in any ready-mixed finish.

IS LOCAL PICKUP AVAILABLE?

Absolutely! Please choose free ‘Click & Collect’ at checkout. Your order will be ready for collection straight away, during opening hours, or if ordered after closing, the following day at 8am (9am on Saturday, Closed Sunday/Bank Holidays).

WHAT ARE YOUR DELIVERY TERMS?

Our standard delivery charge is £5.95 (incl. VAT). Orders of £100 and over are dispatched free of charge.

Your Farrow & Ball item will be dispatched the same day via courier from our Devizes showroom with a delivery estimate of 2-3 working days. If your items are not currently available from stock in Devizes, we will instruct the manufacturer to dispatch your items directly to you. Delivery estimates on non-stocked items are also 2-3 working days. Please be aware these are delivery estimates only and circumstances out of our control might delay your order. We will communicate any known delays as soon as possible. Please ensure you make allowances for rare unexpected delays when securing paint for pre-booked decorator appointments.

Being an environmentally conscious retailer, where possible we recycle and reuse packaging so the branding on the box you receive may be different to the contents inside. 

WHAT IF MY ORDER ARRIVES DAMAGED?

We make every effort to ensure your items arrive to you undamaged and in perfect condition. Due to the nature of products we sell there may on occasion be some damage made in transit. Minor dents and paint tin compressions can occur. If these rare instances do occur please be assured that the contents will be completely unaffected and is safe to use. Should the damage be more substantial, rendering your purchase unusable, please notify us as soon as possible by email to info@originalglory.co.uk, with accompanying photos, so that we can arrange a replacement.

WHAT IF I CHANGE MY MIND?

Farrow & Ball paint is tinted to order to your chosen colour and finish and therefore cannot be cancelled or returned simply because you have changed your mind. This does not affect your statutory rights, including where goods are faulty or not as described.

WHAT ARE YOUR OPENING HOURS?

We are open Monday to Friday 8am-5pm. Saturday 9am-4pm. Sunday/Bank Holiday Closed. We also close between Christmas and New Year. Any orders placed during this time will be dealt with at New Year reopening.